Get in Touch

Have questions? We’re here to help. Choose your preferred way to reach us.

Discord Support Server

Join our community Discord for instant support and to connect with other VectoBeat users

Join Server →

Email Support

For detailed inquiries and support tickets, reach out to our support team

Send Email →

GitHub Issues

Report bugs, suggest features, and contribute to VectoBeat’s development

Visit GitHub →

Business Inquiries

For partnerships, sponsorships, and business opportunities

Contact Sales →

Service Level Agreements (SLA)

Standard Care (Free & Starter)

Response Time

Under 24 hours

Support Channels

Email & Support Desk

SLA

Best effort coverage with access to the public incident feed.

Priority Care (Pro, Growth, Scale & Enterprise)

Response Time

Under 4 hours (24/7)

Support Channels

Dedicated escalation channel & hotline

SLA

Named responder, quarterly health reviews, and proactive paging.

Issue Categories & Resolution Times

Critical Issues

🔴 P1
Response: Under 4 hours (Priority Care)

Examples

  • • Bot offline across regions
  • • Security or billing incidents
  • • Data integrity risks

High Priority

🟠 P2
Response: Under 4 hours (Priority Care)

Examples

  • • Severe performance degradation
  • • Automation not triggering
  • • Connection instability

Medium Priority

🟡 P3
Response: Within 24 hours (Standard Care)

Examples

  • • Intermittent playback issues
  • • Minor performance problems
  • • UI or workflow glitches

Low Priority

🟢 P4
Response: Within 2 business days

Examples

  • • Feature requests
  • • Documentation improvements
  • • General inquiries

Send us a Message

We’ll get back to you as soon as possible

Frequently Asked Questions

Is there still a free tier?

Yes. The Free plan includes the Discord bot, essential music sources, and community support. Paid tiers simply unlock premium routing, automation, and billing features.

How fast does VectoBeat respond?

Live telemetry averages sub-200ms command times thanks to our EU-hosted Lavalink v4 cluster and automatic failover.

Can I change or cancel my plan anytime?

Absolutely. Upgrades apply instantly, downgrades take effect at the end of the billing cycle, and you can cancel without penalties inside the Control Panel.

Which payment methods and currency do you support?

All pricing is denominated in EUR (€). Stripe processes major credit and debit cards, SEPA direct debit, Apple Pay, and Google Pay. Enterprise invoices can be paid via bank transfer.

How do I get help if something breaks?

Start with the Support Desk chat for real-time ticketing, or email timhauke@uplytech.de for escalations. Paid tiers include guaranteed response windows and proactive incident alerts.

What do you log about our community?

Only aggregated analytics (page views, install counts, plan status) are stored, all with hashed IPs and full GDPR controls. You can export or delete your data from the Account → Privacy tab anytime.

Is there an API or webhook access?

Starter and higher tiers receive REST + Webhook access for automation, event notifications, and billing callbacks. SDKs ship with examples for Node.js and Python.

Community Guidelines

Be Respectful

Treat all community members with respect. Harassment, discrimination, and hate speech are not tolerated and will result in immediate removal.

Stay On Topic

Keep discussions relevant to VectoBeat, Discord bots, or music streaming. Off-topic discussions should be taken to appropriate channels.

No Spam or Self-Promotion

Avoid excessive self-promotion, spam links, or advertising. Genuine contributions to discussions are always welcome.

Search Before Asking

Before posting a question, check if it’s already been answered in our documentation or FAQ sections.

Provide Context

When reporting issues, include error messages, steps to reproduce, and your server configuration for faster resolution.

Respect Privacy

Don’t share personal information or server details publicly. Use private channels for sensitive discussions.